Post by mikeyspit on Mar 28, 2007 16:12:16 GMT -5
This really happened.....
Do You Hear Me Now?
Be sure and cancel your credit cards before you die. This is so
priceless, and so easy to see happening, customer service being
what it is today.
A lady died this past January, and Citibank billed her for February &
March for their annual service charges on her credit card, and added late
fees and interest on the monthly charge. The balance had been $0.00, now
somewhere around $60.00. A family member placed a call to Citibank
here's the exchange:
Family Member: "I am calling to tell you she died in January."
Citibank: "The account was never closed and the late fees &
Charges still apply."
Family Member: "Maybe, you should turn it over to collections."
Citibank: "Since it is 2 months past due, it already has been."
Family Member: So, what will they do when they find out she is
dead?"
Citibank: "Either report her account to frauds division or report
her to the credit bureau, maybe both!"
Family Member: "Do you think God will be mad at her?"
(I really liked this part!!!!)
Citibank: "Excuse me?"
Family Member: "Did you just get what I was telling you the part
about her being dead?"
Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)
(Supervisor gets on the phone):
Family Member: "I'm calling to tell you, she died in January."
Citibank: "The account was never closed, so the late fees and
Charges still apply." (This must be a phrase taught by the bank!)
Family Member: "Do you mean you want to collect from her estate?"
Citibank: (Stammering) "Are you her lawyer?"
Family Member: "No, I'm her great nephew."
Citibank: "Could you fax us a certificate of death?"
Family Member: "Sure." (fax number is given) After they get the
fax:
Citibank: "Our system just isn't setup for death. I don't know
what more I can do to help."
Family Member: "Well, if you figure it out, great! If not, you
could just keep billing her. I really don't think she will care."
Citibank: "Well, the late fees & charges do still apply."
(What is wrong with these people?!?)
Family Member: "Would you like her new billing address?"< B
Citibank: "Yes, that will help."
Family Member: "Odessa MemorialCemetery, Highway 129, Plot
Number 69."
Citibank: "Sir, that's a cemetery!"
Family Member: "What do you do with dead people on your planet?
Do You Hear Me Now?
Be sure and cancel your credit cards before you die. This is so
priceless, and so easy to see happening, customer service being
what it is today.
A lady died this past January, and Citibank billed her for February &
March for their annual service charges on her credit card, and added late
fees and interest on the monthly charge. The balance had been $0.00, now
somewhere around $60.00. A family member placed a call to Citibank
here's the exchange:
Family Member: "I am calling to tell you she died in January."
Citibank: "The account was never closed and the late fees &
Charges still apply."
Family Member: "Maybe, you should turn it over to collections."
Citibank: "Since it is 2 months past due, it already has been."
Family Member: So, what will they do when they find out she is
dead?"
Citibank: "Either report her account to frauds division or report
her to the credit bureau, maybe both!"
Family Member: "Do you think God will be mad at her?"
(I really liked this part!!!!)
Citibank: "Excuse me?"
Family Member: "Did you just get what I was telling you the part
about her being dead?"
Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)
(Supervisor gets on the phone):
Family Member: "I'm calling to tell you, she died in January."
Citibank: "The account was never closed, so the late fees and
Charges still apply." (This must be a phrase taught by the bank!)
Family Member: "Do you mean you want to collect from her estate?"
Citibank: (Stammering) "Are you her lawyer?"
Family Member: "No, I'm her great nephew."
Citibank: "Could you fax us a certificate of death?"
Family Member: "Sure." (fax number is given) After they get the
fax:
Citibank: "Our system just isn't setup for death. I don't know
what more I can do to help."
Family Member: "Well, if you figure it out, great! If not, you
could just keep billing her. I really don't think she will care."
Citibank: "Well, the late fees & charges do still apply."
(What is wrong with these people?!?)
Family Member: "Would you like her new billing address?"< B
Citibank: "Yes, that will help."
Family Member: "Odessa MemorialCemetery, Highway 129, Plot
Number 69."
Citibank: "Sir, that's a cemetery!"
Family Member: "What do you do with dead people on your planet?